HELP

What are your delivery options?

We know that when you order something, you want it FAST! So we have options to make that possible! 

  • Express Delivery (within 4 hours)
  • Same Day Delivery
  • Next Day Delivery
  • Abu Dhabi Same Day
  • Other Emirates Next Day

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What payment methods do you accept?

We accept:

  • Debit/Credit Card
  • Apple Pay
  • Tabby (pay in 4 interest free installments)
  • Cash & Card on Delivery (additional 10AED)

Please note that COD is available on orders 399AED and below

How do I use store credit?

To use your store credit, please ensure you have created or logged into your Nothing To Wear account, the credit balance should pop up or can be found under 'My Account' section. Your store credit is linked to your email address, so this means we can issue your credit before you've created an account (for example, you previously checked out as a guest), but to use the credit you need to create an account using the same email address that the credit email was sent to.

  • Store Credit is valid for 6 months.
  • Please note that once the Store Credit has expired, we cannot reissue.

What's your returns policy?

  • Returns accepted within 7 days from time of ordering
  • 20AED flat rate return shipping fee - please mention 'FENIX COURIER COLLECTION' on the outer packaging
  • If paid cash/card on delivery you will be refunded by Store Credit
  • If you have received a faulty item, please contact us via email and we will request for collection, if the item is deemed faulty by our team, we will issue a refund to your original payment method (unless paid COD then you will be refunded via store credit).
  • If your return order has been failed to be collected twice (a failed collection is defined as: the driver has attempted to contact the customer via phone or has approached the address but there was no response), the return will be cancelled - we recommend leaving the item outside your door safely so our couriers can successfully collect the order throughout the day. If the first collection was unsuccessful, this will cause a delay of approx 3 days.
  • PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify and the return will be rejected. If our returns policy is misused, you will receive no refund and your item(s) will be disposed of.
  • STORE CREDIT: is valid for 6 months from date of issue. Store credit does not work on our app.

How to make a return request?

Submit a return request

  1. Enter your Order Number, beginning NTW____.
  2. Enter your email address that was used when placing the online order.
  3. Select the item(s) you wish to return and the reason.

We will approve your request within 3 business day and then the courier driver will be assigned to collect the return order from you within 3 days. We request that you leave the item safely by the door with 'FENIX COURIER COLLECTION' mentioned on the outer packaging.

Please allow up to 7 days for your refund to be processed.

After the refund is issued, you receive a refund notification via email.

How can I contact Nothing To Wear?

Click here and complete the contact form!

Do you exchange items?

We do not offer exchanges. You will need to request a return via our online returns portal, then we will refund you via your original payment method or store credit - then you can place an order for a new item.

What does pre-loved mean?

Pre-loved means it was previously owned. However a large quantity of our stock is from other brands, but still brand new with tags!

How do I know if items are pre-loved?

On the product page, it will mention the size available, brand and the 'condition' - which is where you'll see if it's pre-loved or brand new with tags.

Nothing To Wear branded items are all brand new with tags.

Where do you source your pre-loved clothes?

From you ladies! We know what's it's like when your wardrobe is bursting from being so full!

Trade in your unwanted clothes for cash with Nothing To Wear!

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